Privacy Policy

 

Catalano’s Seafood Pty Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website or use our services.

 

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

​

1.         What We Collect

We may collect the following types of personal information from you:

 

●          Full name

●          Email address

●          Phone number

●          Billing and pickup address

●          Order and transaction history

●          Payment details (processed securely via third-party gateway)

●          Any communications with us (email, web forms, phone)

 

We do not collect or store your credit card information directly. All payments are processed securely via compliant payment providers.

 

 

2.         How We Collect It

We collect personal information in the following ways:

 

●          When you place an order through our website

●          When you sign up for newsletters or promotions

●          When you contact us via email, phone, or website form

●          When you visit our website (via cookies or analytics tools)

 

 

3.         Why We Collect It

We use your personal information for the following purposes:

 

●          To process and fulfil your online orders

●          To confirm and coordinate your pickup time

●          To respond to your enquiries or customer service requests

●          To send order confirmations, updates, or receipts

●          To send you marketing emails (only if you opt in)

●          To improve our website and customer experience

 

 

4.         Sharing Your Information

We only share your information with:

 

●          Third-party payment secure processors

●          IT service providers (e.g. website hosting, email marketing tools)

●          Regulatory bodies, if legally required

 

We will never sell or rent your personal information.

 

 

5.         Cookies & Tracking

Our website may use cookies or third-party tools (e.g. Google Analytics) to collect

non-identifying data such as pages viewed, time spent, and referral sources. You can disable cookies in your browser settings if preferred.

 

 

6.         Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access, including:

●          SSL encryption for all transactions

●          Secure, limited-access data storage

●          Use of reputable, compliant third-party service providers

 

 

7.         Access & Correction

You have the right to:

 

●          Access the personal data we hold about you

●          Request corrections or updates to your information

●          Withdraw consent for marketing communications

 

To request access or make changes, email us at info@catalanos.net.au.

 

 

8.         Overseas Disclosure

We do not routinely disclose personal information to overseas recipients. However, some third-party service providers (e.g. cloud platforms) may store data outside Australia. In these cases, we take reasonable steps to ensure your data is protected.

 

 

9.         Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.

 

 

10.       Contact Us

If you have questions or concerns about how your personal information is handled:

 

Catalano’s Seafood Pty Ltd Email: info@catalanos.net.au

Phone: (08) 9279 9244

ABN: 47 633 353 125

Business Location: Western Australia

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.